Details
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Suggestion
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Resolution: Unresolved
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16
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1
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently reporting functionality of the CSAT is limited to the default reports:
- Article usage
- Article effectiveness
Suggested Solution
It would be nice to be able to add in query-able fields for the data that could be added to a saved filter and used in existing JIRA gadgets such as Pie Charts for a wider range of Reporting functionality.
Workaround
In some versions of Service desk the EXPERIMENTAL and internal only API end-points can be accessed as described in the workaround for the following Feature request:
NOTE: this is not an optimal solution since this is only used internally and it may change without notice.
Attachments
Issue Links
- is related to
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JSDCLOUD-3815 Add the possibility to get service desk reports using REST API
- Closed
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JSDSERVER-4799 CSAT JQL so the data can be added to existing Gadgets
- Gathering Interest
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JSDECO-25 Loading...