Add the possibility to get service desk reports using REST API

XMLWordPrintable

    • Type: Suggestion
    • Resolution: Tracked Elsewhere
    • None
    • Component/s: API and Integrations
    • None

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      It is currently not possible to retrieve reports from a service desk project using the REST APIs for JIRA Service Desk.

      Suggested Solution

      When clicking on a report (e.g. customers' satisfaction), I can see (in the developers' tools console) that the endpoint "/rest/servicedesk/SERVICEDESK-ID/projects/PROJECT-KEY/report/REPORT-NAME" is called.

      E.g.:

      https://HOSTNAME/rest/servicedesk/SERVICEDESK-ID/projects/PROJECT-KEY/report/REPORT-NAME?start=1&limit=20&jsonFilter=%7B%22timescaleId%22%3A2%7D&expand=overall&_=1464172480372

      Using the above url in the browser address bar displays the desired results. This endpoint should also be available to be consumed using REST calls.

      Workaround

      You can use curl and call (change the limit according to your needs):

      curl -D- -u USERNAME:PASSWORD -X GET -H "Content-Type: application/json" "https://HOSTNAME/rest/servicedesk/SERVICEDESK-ID/projects/PROJECT-KEY/report/REPORT-NAME?start=1&limit=100"

      NOTE: this is not an optimal solution since this is only used internally and it may change without notice. Refer to Latest JIRA Service Desk REST API Reference for changes to structure

            Assignee:
            Unassigned
            Reporter:
            Dario B
            Votes:
            1 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: