[JSDSERVER-4794] Make it possible to use service desk in combination with subdomains - Create and track feature requests for Atlassian products.

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Type: Suggestion
Resolution: Duplicate
Fix Version/s: None
Component/s: Customer Portal
Labels:
None

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Currently it is not possible to use create a subdomain, f.e support.example.com and link this subdomain to the service desk url https://www.example.com/jira/servicedesk/customer/key.

Workaround

Use a Reverse Proxy or URL redirect service external from JIRA.

Another workaround is described in How to customize customer portal URL in JIRA Service Desk Server

Please ensure you test this first on your test instance before you implement on your production.
Please also note that Atlassian does not support this customization.

duplicates

JSDSERVER-513 Make it possible to use service desk in combination with subdomains

Future Consideration

is cloned from

JSDSERVER-513 Make it possible to use service desk in combination with subdomains

Future Consideration

relates to

JSDCLOUD-4794 Make it possible to use service desk in combination with subdomains

Closed

Form Name

Assignee:: Unassigned

Reporter:: Musa GÜL

Votes:: 0 Vote for this issue

Watchers:: 2 Start watching this issue

Created:: 17/Feb/2017 7:13 AM

Updated:: 19/Sep/2019 5:56 AM

Resolved:: 21/Mar/2018 9:46 PM