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  1. Jira Service Management Cloud
  2. JSDCLOUD-4794

Make it possible to use service desk in combination with subdomains

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently it is not possible to use create a subdomain, f.e support.example.com and link this subdomain to the service desk url https://www.example.com/jira/servicedesk/customer/key.

      Workaround

      Use a Reverse Proxy or URL redirect service external from JIRA.

      Another workaround is described in How to customize customer portal URL in JIRA Service Desk Server

      • Please ensure you test this first on your test instance before you implement on your production.
      • Please also note that Atlassian does not support this customization.

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        Issue Links

          is cloned from

          Suggestion - JSDCLOUD-513 Make it possible to use service desk in combination with subdomains

          • Reviewing
          is related to

          Suggestion - JSDSERVER-4794 Make it possible to use service desk in combination with subdomains

          • Closed

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              Unassigned Unassigned
              d20810715190 Musa GÜL
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