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  1. Jira Service Management Cloud
  2. JSDCLOUD-4794

Make it possible to use service desk in combination with subdomains

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently it is not possible to use create a subdomain, f.e support.example.com and link this subdomain to the service desk url https://www.example.com/jira/servicedesk/customer/key.

      Workaround

      Use a Reverse Proxy or URL redirect service external from JIRA.

      Another workaround is described in How to customize customer portal URL in JIRA Service Desk Server

      • Please ensure you test this first on your test instance before you implement on your production.
      • Please also note that Atlassian does not support this customization.

              Unassigned Unassigned
              d20810715190 Musa GÜL
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