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  1. Jira Service Management Data Center
  2. JSDSERVER-4794

Make it possible to use service desk in combination with subdomains


    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently it is not possible to use create a subdomain, f.e support.example.com and link this subdomain to the service desk url https://www.example.com/jira/servicedesk/customer/key.


      Use a Reverse Proxy or URL redirect service external from JIRA.

      Another workaround is described in How to customize customer portal URL in JIRA Service Desk Server

      • Please ensure you test this first on your test instance before you implement on your production.
      • Please also note that Atlassian does not support this customization.

            Unassigned Unassigned
            d20810715190 Musa GÜL
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