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  1. Jira Service Management Data Center
  2. JSDSERVER-4794

Make it possible to use service desk in combination with subdomains

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently it is not possible to use create a subdomain, f.e support.example.com and link this subdomain to the service desk url https://www.example.com/jira/servicedesk/customer/key.

      Workaround

      Use a Reverse Proxy or URL redirect service external from JIRA.

      Another workaround is described in How to customize customer portal URL in JIRA Service Desk Server

      • Please ensure you test this first on your test instance before you implement on your production.
      • Please also note that Atlassian does not support this customization.

            [JSDSERVER-4794] Make it possible to use service desk in combination with subdomains

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011623 ] New: JAC Suggestion Workflow 3 [ 3649118 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664772 ] New: JAC Suggestion Workflow [ 3011623 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322813 ] New: Confluence Workflow - Public Facing v4 [ 2664772 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Tim Evans (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Tim Evans (Inactive) made changes -
            Link New: This issue duplicates JSDSERVER-513 [ JSDSERVER-513 ]

            Tim Evans (Inactive) added a comment -

            Hello all,

            This is a duplicate of JSDSERVER-513. Please follow that suggestion for updates.

            Cheers!
            Tim | Atlassian

             

            Tim Evans (Inactive) added a comment - Hello all, This is a duplicate of JSDSERVER-513 . Please follow that suggestion for updates. Cheers! Tim | Atlassian  
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052863 ] New: JSD Suggestion Workflow - TEMP [ 2322813 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049333 ] New: JSD Suggestion Workflow [ 2052863 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1647201 ] New: JSD Suggestion Workflow - TEMP [ 2049333 ]
            jonah (Inactive) made changes -
            Description Original: Currently it is not possible to use create a subdomain, f.e support.example.com and link this subdomain to the service desk url https://www.example.com/jira/servicedesk/customer/key.

            h3. Workaround

            Use a Reverse Proxy or URL redirect service external from JIRA.

            Another workaround is described in [How to customize customer portal URL in JIRA Service Desk Server|https://confluence.atlassian.com/jirakb/how-to-customize-customer-portal-url-in-jira-service-desk-server-847755218.html]
             * _Please ensure you test this first on your test instance before you implement on your production._
             * _Please also note that Atlassian does not support this customization._             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4794].
              {panel}

            Currently it is not possible to use create a subdomain, f.e support.example.com and link this subdomain to the service desk url https://www.example.com/jira/servicedesk/customer/key.

            h3. Workaround

            Use a Reverse Proxy or URL redirect service external from JIRA.

            Another workaround is described in [How to customize customer portal URL in JIRA Service Desk Server|https://confluence.atlassian.com/jirakb/how-to-customize-customer-portal-url-in-jira-service-desk-server-847755218.html]
             * _Please ensure you test this first on your test instance before you implement on your production._
             * _Please also note that Atlassian does not support this customization._

              Unassigned Unassigned
              d20810715190 Musa GÜL
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                Created:
                Updated:
                Resolved: