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  1. Jira Service Management Data Center
  2. JSDSERVER-4780

Add the possibility to select "Added Organization" or "Approvers" for the recipients in the Customer notifications and automation rules

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

       
      Currently, in the Customer notifications setting, the default rules has the selection of "Reporter(customer)" and "Customer involved"  in the To field, except some rules, such as "Organization added" rule. 

      Same issue with the "Send Email" action in the Automation Rule configuration:

      Suggested Solution

      Adding the feature to select the recipients of Organisation group (or the approvers) in the To field (in both the Customer Notifications, and the Automation rules)

      Workaround

      Nothing in particular.

            [JSDSERVER-4780] Add the possibility to select "Added Organization" or "Approvers" for the recipients in the Customer notifications and automation rules

            +1. We need the same degree of notification customization as for other types of people involved. In some case, we want a specific community up to date with what is going on in their group. In other, we want them to know when issues have been resolved.

            Malysa Martin added a comment - +1. We need the same degree of notification customization as for other types of people involved. In some case, we want a specific community up to date with what is going on in their group. In other, we want them to know when issues have been resolved.

            +1 for me. There is no way for key members (champions) of an organisation to be notified  (or set as a watcher) when a new request is raised,

            Stewart Tayles added a comment - +1 for me. There is no way for key members (champions) of an organisation to be notified  (or set as a watcher) when a new request is raised,

            Very important feature for many use cases. +1

            Martin Boehme added a comment - Very important feature for many use cases. +1

            Moriyike Mejabi added a comment - - edited

            Would also be great if an option can be added to set all members of an organization as auto-watchers on a ticket.

            Moriyike Mejabi added a comment - - edited Would also be great if an option can be added to set all members of an organization as auto-watchers on a ticket.

            But doesn't "Customers Involved" include the members of the Organizations?

            Susan Hauth [Jira Queen] added a comment - But doesn't "Customers Involved" include the members of the Organizations?

              Unassigned Unassigned
              mogawa Manami Ogawa
              Votes:
              21 Vote for this issue
              Watchers:
              18 Start watching this issue

                Created:
                Updated: