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  1. Jira Service Management Cloud
  2. JSDCLOUD-4780

Selection of Organization for the recipients in the Customer notifications.

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

       
      Currently, in the Customer notifications setting, the default rules has the selection of "Reporter(customer)" and "Customer involved"  in the To field, except some rules, such as "Organization added" rule. 

      Suggested Solution

      Adding the feature to select the recipients of Organisation group in the To field. 

      Workaround

      Nothing in particular.

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          is related to

          Suggestion - JSDSERVER-4780 Add the possibility to select "Added Organization" or "Approvers" for the recipients in the Customer notifications and automation rules

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              Unassigned Unassigned
              mogawa Manami Ogawa
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              Dates

                Created:
                Updated: