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Suggestion
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Resolution: Unresolved
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None
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2
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3
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently, in the Customer notifications setting, the default rules has the selection of "Reporter(customer)" and "Customer involved" in the To field, except some rules, such as "Organization added" rule.
Suggested Solution
Adding the feature to select the recipients of Organisation group in the To field.
Workaround
Nothing in particular.
- is related to
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JSDSERVER-4780 Add the possibility to select "Added Organization" or "Approvers" for the recipients in the Customer notifications and automation rules
- Gathering Interest