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  1. Jira Service Management Data Center
  2. JSDSERVER-4780

Add the possibility to select "Added Organization" or "Approvers" for the recipients in the Customer notifications and automation rules

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Details

    • Suggestion
    • Resolution: Unresolved
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

       
      Currently, in the Customer notifications setting, the default rules has the selection of "Reporter(customer)" and "Customer involved"  in the To field, except some rules, such as "Organization added" rule. 

      Same issue with the "Send Email" action in the Automation Rule configuration:

      Suggested Solution

      Adding the feature to select the recipients of Organisation group (or the approvers) in the To field (in both the Customer Notifications, and the Automation rules)

      Workaround

      Nothing in particular.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-4780 Selection of Organization for the recipients in the Customer notifications.

          • Gathering Interest

          Suggestion - JSDCLOUD-6325 Provide Clarification on available Choose recipients options

          • Gathering Interest

          Suggestion - JSDSERVER-5931 Provide Clarification on available Choose recipients options

          • Gathering Interest
          mentioned in

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            People

              Unassigned Unassigned
              mogawa Manami Ogawa
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              Dates

                Created:
                Updated:

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