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  1. Jira Service Management Data Center
  2. JSDSERVER-4780

Add the possibility to select "Added Organization" or "Approvers" for the recipients in the Customer notifications and automation rules

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

       
      Currently, in the Customer notifications setting, the default rules has the selection of "Reporter(customer)" and "Customer involved"  in the To field, except some rules, such as "Organization added" rule. 

      Same issue with the "Send Email" action in the Automation Rule configuration:

      Suggested Solution

      Adding the feature to select the recipients of Organisation group (or the approvers) in the To field (in both the Customer Notifications, and the Automation rules)

      Workaround

      Nothing in particular.

        1. Automation_SendEmailRule.png
          Automation_SendEmailRule.png
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        2. Screen Shot 2017-02-15 at 14.33.01.png
          Screen Shot 2017-02-15 at 14.33.01.png
          44 kB

              Unassigned Unassigned
              mogawa Manami Ogawa
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                Created:
                Updated: