Add the possibility to select "Added Organization" or "Approvers" for the recipients in the Customer notifications and automation rules

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: None
    • 8
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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

       
      Currently, in the Customer notifications setting, the default rules has the selection of "Reporter(customer)" and "Customer involved"  in the To field, except some rules, such as "Organization added" rule. 

      Same issue with the "Send Email" action in the Automation Rule configuration:

      Suggested Solution

      Adding the feature to select the recipients of Organisation group (or the approvers) in the To field (in both the Customer Notifications, and the Automation rules)

      Workaround

      Nothing in particular.

        1. Screen Shot 2017-02-15 at 14.33.01.png
          Screen Shot 2017-02-15 at 14.33.01.png
          44 kB
        2. Automation_SendEmailRule.png
          Automation_SendEmailRule.png
          47 kB

            Assignee:
            Unassigned
            Reporter:
            Manami Ogawa
            Votes:
            21 Vote for this issue
            Watchers:
            18 Start watching this issue

              Created:
              Updated: