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  1. Jira Service Management Data Center
  2. JSDSERVER-4762

Make option to allow attachments in mails available without login

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We are using JIRA Service Desk totally emailed based. Users don't have login details to JIRA. At the moment we can't use attachments, because users need to login to open them. Please make an option to allow opening attachments from emails without login.

            [JSDSERVER-4762] Make option to allow attachments in mails available without login

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012107 ] New: JAC Suggestion Workflow 3 [ 3650734 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665873 ] New: JAC Suggestion Workflow [ 3012107 ]

            José León [Sistel] added a comment -

            The only option would be to send the attachments attached to the e-mail, for that you can use Mail Attachments for JIRA Service Desk that has been released exclusively to address this problem:

            https://marketplace.atlassian.com/apps/1219283/mail-attachments-for-jira-service-desk?hosting=server&tab=overview

            José León [Sistel] added a comment - The only option would be to send the attachments attached to the e-mail, for that you can use Mail Attachments for JIRA Service Desk that has been released exclusively to address this problem: https://marketplace.atlassian.com/apps/1219283/mail-attachments-for-jira-service-desk?hosting=server&tab=overview

            Adam Panes added a comment -

            +1

            Adam Panes added a comment - +1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323246 ] New: Confluence Workflow - Public Facing v4 [ 2665873 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]

            Alexander Reum added a comment - - edited

            IMHO this is not a complete duplicate, as JSD-3371 suggests to include files as e-mail attachments, while Karsten seems to talk about direct and unrestricted access to the files via link. May I ask to either reopen this issue or at least to merge both somehow? Because both variants are useful and I'd really like to see them being implemented.

            Alexander Reum added a comment - - edited IMHO this is not a complete duplicate, as JSD-3371 suggests to include files as e-mail attachments, while Karsten seems to talk about direct and unrestricted access to the files via link. May I ask to either reopen this issue or at least to merge both somehow? Because both variants are useful and I'd really like to see them being implemented.
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052016 ] New: JSD Suggestion Workflow - TEMP [ 2323246 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047443 ] New: JSD Suggestion Workflow [ 2052016 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1645536 ] New: JSD Suggestion Workflow - TEMP [ 2047443 ]
            jonah (Inactive) made changes -
            Description Original: We are using JIRA Service Desk totally emailed based. Users don't have login details to JIRA. At the moment we can't use attachments, because users need to login to open them. Please make an option to allow opening attachments from emails without login. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4762].
              {panel}

            We are using JIRA Service Desk totally emailed based. Users don't have login details to JIRA. At the moment we can't use attachments, because users need to login to open them. Please make an option to allow opening attachments from emails without login.

              Unassigned Unassigned
              8d8e203faf38 Karsten Nilsen
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              14 Vote for this issue
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: