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Suggestion
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Resolution: Low Engagement
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None
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None
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None
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1
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Service Desk customers do not know when an issue has been assigned
Suggested Solution
Add a customer notification for when issues are assigned
Why this is important
This allows customers to know when someone is assigned to an issue so they know it's being worked on
Workaround
Can use a combination of automation rules and workflow changes to send an e-mail whenever issue enters an assigned status.
- duplicates
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JSDSERVER-1222 Email notification for Issue Assigned
- Gathering Interest
- relates to
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JSDCLOUD-4575 As an admin I want to add a customer notification in Service Desk for when Issues are assigned
- Closed
Form Name |
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[JSDSERVER-4575] As an admin I want to add a customer notification in Service Desk for when Issues are assigned
Resolution | Original: Won't Do [ 10000 ] | New: Low Engagement [ 10300 ] |
Status | Original: Closed [ 6 ] | New: Closed [ 6 ] |
Resolution | New: Won't Do [ 10000 ] | |
Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
Workflow | Original: JAC Suggestion Workflow [ 3010331 ] | New: JAC Suggestion Workflow 3 [ 3647729 ] |
Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665703 ] | New: JAC Suggestion Workflow [ 3010331 ] |
Support reference count | New: 1 |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2326006 ] | New: Confluence Workflow - Public Facing v4 [ 2665703 ] |
Status | Original: Open [ 1 ] | New: Gathering Interest [ 11772 ] |
Workflow | Original: JSD Suggestion Workflow [ 2053989 ] | New: JSD Suggestion Workflow - TEMP [ 2326006 ] |
Link | New: This issue duplicates JSDSERVER-1222 [ JSDSERVER-1222 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2049282 ] | New: JSD Suggestion Workflow [ 2053989 ] |
Workflow | Original: JSD Suggestion Workflow [ 1629523 ] | New: JSD Suggestion Workflow - TEMP [ 2049282 ] |