Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4575

As an admin I want to add a customer notification in Service Desk for when Issues are assigned

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • None
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Service Desk customers do not know when an issue has been assigned

      Suggested Solution

      Add a customer notification for when issues are assigned

      Why this is important

      This allows customers to know when someone is assigned to an issue so they know it's being worked on

      Workaround

      Can use a combination of automation rules and workflow changes to send an e-mail whenever issue enters an assigned status.

          Form Name

            [JSDSERVER-4575] As an admin I want to add a customer notification in Service Desk for when Issues are assigned

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 18 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 18 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010331 ] New: JAC Suggestion Workflow 3 [ 3647729 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665703 ] New: JAC Suggestion Workflow [ 3010331 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2326006 ] New: Confluence Workflow - Public Facing v4 [ 2665703 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

            Gorki IT added a comment -

            Will this ever be fixed?

            Gorki IT added a comment - Will this ever be fixed?
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053989 ] New: JSD Suggestion Workflow - TEMP [ 2326006 ]
            Michelle Chin made changes -
            Link New: This issue duplicates JSDSERVER-1222 [ JSDSERVER-1222 ]

              Unassigned Unassigned
              hbui Houston B.
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: