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Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Notification, Customer Organisation
Labels:
- affects-cloud

UIS:
39
Support reference count:
13
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

Problem Definition

When a Request is created in Service Desk, Organization Members only receive a notification that the request is created and must opt in to receive additional updates by accessing the Customer Portal and clicking on Get notifications

reference: Managing Service Desk Notifications

Workaround

Organization Member must opt-in to receive additional notifications clicking on Get notifications on the request

Attachments

Issue Links

duplicates

JSDSERVER-4514 Ability to add the organization in email notifications

Closed

relates to

JSDCLOUD-5037 Misleading option "Turn off this request's notifications" in the email when you are not subscribed

Closed

JSDSERVER-4619 As an administrator, I would like to remove customer ability from removing organization from a request

Gathering Interest

JSDCLOUD-4570 Send Notifications to Service Desk Organization Members By Default

Reviewing

mentioned in: Page Loading...; Page Loading...; Page Loading...

(2 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Shawn C

Votes:: 251 Vote for this issue

Watchers:: 143 Start watching this issue

Dates

Created:: 08/Dec/2016 1:09 AM

Updated:: 05/Apr/2024 2:51 AM

Send Notifications to Service Desk Organization Members By Default