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  1. Jira Service Management Data Center
  2. JSDSERVER-4544

How can I make the "Summary" field editable for customers?

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customers would like to be able to change the summary of a request (in the portal) after the request creation. How can I do that?

          Form Name

            [JSDSERVER-4544] How can I make the "Summary" field editable for customers?

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011344 ] New: JAC Suggestion Workflow 3 [ 3646614 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664111 ] New: JAC Suggestion Workflow [ 3011344 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323452 ] New: Confluence Workflow - Public Facing v4 [ 2664111 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052249 ] New: JSD Suggestion Workflow - TEMP [ 2323452 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047755 ] New: JSD Suggestion Workflow [ 2052249 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1626581 ] New: JSD Suggestion Workflow - TEMP [ 2047755 ]
            jonah (Inactive) made changes -
            Description Original: Customers would like to be able to change the summary of a request (in the portal) after the request creation. How can I do that? New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4544].
              {panel}

            Customers would like to be able to change the summary of a request (in the portal) after the request creation. How can I do that?
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-4544 [ JSDCLOUD-4544 ]

              Unassigned Unassigned
              47cadb199da0 Stéphane Barbey
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              1 Vote for this issue
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              3 Start watching this issue

                Created:
                Updated:
                Resolved: