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Bug
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Resolution: Tracked Elsewhere
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Low
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None
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3.2.0
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Severity 3 - Minor
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59
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
Attachments that are embedded into comments, when sent as a notification to a JIRA Service Desk customer, are not accessible without login. Considering that most customers in JSD are created automatically because of public sign up, these customers don't really have the password to login to view these attachments directly. This problem is similar to https://jira.atlassian.com/browse/JSD-1361 and is possibly a regression.
Steps to Reproduce
- Create a JIRA Service Desk ticket.
- Attach an attachment to the ticket.
- Change the reporter to JIRA Service Desk customer that uses one of your emails.
- Embed said attachments in a comment via [^test.png] so that it triggers a notification to the reporter.
- When you receive the notification, copy the attachment link and load it on *private/incognito browsing'.
Expected Result
Customer should be able to view the attachments without login.
Current Result
Customer have to login first to view the attachments.
- duplicates
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JSDSERVER-3371 Provide configurable option to include attachments in Service project e-mail notifications
- Reviewing
- relates to
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- Closed
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| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-4488] Clicking on attachments link from JSD notification requires login
Lawrence Na
added a comment - Please allow attachment in all respond. It's crucial for customer service.
Lawrence Na
added a comment - Please allow attachment in all respond. It's crucial for customer service. Is it possible to send an attachment in a notification without it being an embedded link?
Shey G.
added a comment - I'd @mention the product manager, but apparently that's been disabled. Nice...
Link to his profile: https://jira.atlassian.com/secure/ViewProfile.jspa?name=dmeyer
Shey G.
added a comment - I'd @mention the product manager, but apparently that's been disabled. Nice...
Link to his profile: https://jira.atlassian.com/secure/ViewProfile.jspa?name=dmeyer
Finn Mainstone said it best on issue JRA-30286 describing the whole Atlassian situation!
Drazen Dodig
added a comment - i cant believe that these basic things are not in. Shey G.
added a comment - We get complaints about this 3-4 times a WEEK. 99% of our customers do not want to use the portal. Please fix.
Shey G.
added a comment - We get complaints about this 3-4 times a WEEK. 99% of our customers do not want to use the portal. Please fix. Another one that is a CRITICAL fix. Our customers just want to click on a link and get the darned file, just like in regular email.
Our other near "show-stopper" is being able to turn off the sign-up email for the customer portal, and even opt-out of the portal itself. We prefer to handle everything via email only.
Hope someone from Atlassian product management is looking at these feature requests. I've posted in other issues as well. One of them had over 1000 votes. JSD has the potential to be truly great once some features have been added. FWIW, we're using the cloud version of Service Desk.
Shey G.
added a comment - - edited Another one that is a CRITICAL fix. Our customers just want to click on a link and get the darned file, just like in regular email.
Our other near "show-stopper" is being able to turn off the sign-up email for the customer portal, and even opt-out of the portal itself. We prefer to handle everything via email only.
Hope someone from Atlassian product management is looking at these feature requests. I've posted in other issues as well. One of them had over 1000 votes. JSD has the potential to be truly great once some features have been added. FWIW, we're using the cloud version of Service Desk.
Hi,
We have an open suggestion tracking this functionality. I will close this off for now and I encourage you to watch and vote for the linked suggestion.
Regards,
Pat
JIRA Service Desk