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  1. Jira Service Management Data Center
  2. JSDSERVER-4471

Allow Agents to Create Accounts for Customers without Sending Email Invitations

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Currently only JIRA admins can create users without sending email invitations. Agents can only invite customers via email when public signup and outgoing mail are enabled.

      Suggestion

      In many scenarios, it should be more convenient to allow agents to create customer accounts silently. For example agents may have talked with non-existing customers via a different communication channel so they just want to add customer accounts without disturbing admins and the customers themselves.

            [JSDSERVER-4471] Allow Agents to Create Accounts for Customers without Sending Email Invitations

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 18 January 2022

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Data Center & Server

            Charlie Marriott added a comment - Atlassian Update – 18 January 2022 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Data Center & Server
            SET Analytics Bot made changes -
            UIS Original: 6 New: 1
            SET Analytics Bot made changes -
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            UIS Original: 0 New: 1
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            UIS Original: 1 New: 0
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010467 ] New: JAC Suggestion Workflow 3 [ 3646184 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665897 ] New: JAC Suggestion Workflow [ 3010467 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 2 New: 0

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Votes:
              9 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: