Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4461

Automation trigger on custom events

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • None
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, it's not possible for automation to be triggered upon custom events

      Suggestion

      Allow admins to select custom events to trigger automations

      Example

      1. JIRA allow admins to change the post function of transitions. If admins change the event triggered from issue creation to something other than the Issue Created event, the default automation wouldn't work
      2. In other scenarios, admin may have heavily modified their workflow with many custom events and would need the automation to perform action based on these events

            [JSDSERVER-4461] Automation trigger on custom events

            Earl McCutcheon made changes -
            Link New: This issue relates to JSDCLOUD-5327 [ JSDCLOUD-5327 ]
            Earl McCutcheon made changes -
            Link New: This issue relates to JRACLOUD-74649 [ JRACLOUD-74649 ]
            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Casper Hjorth Christensen added a comment -

            Would be awesome if the Service Desk automation, not only was able to be triggered by a Custom Event, but also being able to trigger an event.

            Casper Hjorth Christensen added a comment - Would be awesome if the Service Desk automation, not only was able to be triggered by a Custom Event, but also being able to trigger an event.
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010771 ] New: JAC Suggestion Workflow 3 [ 3648178 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665008 ] New: JAC Suggestion Workflow [ 3010771 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count New: 1

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              3 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: