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Suggestion
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Resolution: Fixed
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60
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10
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Hi everyone,
We are excited to announce that Jira Service Management 5.9 has been shipped!
This latest release includes the “Share requests with groups feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests.
To learn more about the feature, visit the Using Jira groups to share requests guide.
Cheers,
Divyanshi Vashist
Jira Service Management Data Center
Absolutely essential to being able to manage 2,000 customers and 4,000 individual people.
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| Form Name | |||||||||||
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[JSDSERVER-4447] Organization LDAP integration
These features should be part of the product
frustrated by Jira and its manual process even though we have Premium and on Cloud
User management, Organizations, Groups, AD sync, Import/Export spreadsheets list goes on on n on...
Please take a look at [Tinker for JSD|https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview]
Unleash your customer portal without any unnecessary barriers to entry. (Anonymous Access) by allowing your customer to access without log in and also takes care of spam by securing customer portal with reCaptcha v3.
Features:
- Public Customer Portal (Anonymous Access)
- Public portal Creation behavior
- Auto create user by email
- Use public user to create
- Auto add Email field to portal fields
- (without modifying request screen)
- Limit publicly accessed Service Desk portals
- Secure Public Portal with reCAPTCHA v3
- Adding Google Analytics to Customer Portal
- Organization Association with Email & Groups
- Add Customer Portal Buttons
- Customer requests CSV exporter
- Add columns to customer request grid
- Better portal grid view
Looking forward to better Tinker Jira Service Desk to fit your needs
https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview
You can use this pugin : https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview
With this, you can automatically add Jira groups to Organization.
This Jira groups can be joined to your AD
I totally agree. It's a pain to edit the organisations manually, when it could be so much easier with an AD Group. Please implement this feature!
Without ldap integration (from permission groups ?), this is indeed not usable at all even for small structures with quite a lot of turnover
We really need this feature otherwise, it is just waste of having 1000 of customers and we cannot manage them through organization through AD.
Hi all,
Thank you so much for your votes and comments. This suggestion is currently being looked at and we’d love to discuss more about ways to improve organisations and what using groups (and LDAP integration) would look like.
This can entail just chatting over email, or we can setup a 30-minute session to discuss this problem further and how it affects you.
If you are available to discuss more about this suggestion, please send me an email at umauersberg@atlassian.com
. Referencing the ticket and letting me know your company, its size, and how you use Jira Service Management.
We look forward to getting to understand this suggestion further and marking JSM easier and more enjoyable to use.
Thanks
Uli
Senior Product Designer (JSM)