Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4427

Get notifications on incoming emails that fail to create a ticket

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Email - Incoming
    • 6
    • 14
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Right now the only way to know if an incoming email sent to any of the JIRA Service Desk inboxes failed to create a ticket is in the Administration section of JIRA and checking the processing box of each of the inboxes.

      Suggested Solution

      Set up a contact/s to receive an email notification when an incoming email gets rejected and a ticket is not created

          Form Name

            [JSDSERVER-4427] Get notifications on incoming emails that fail to create a ticket

            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 14
            SET Analytics Bot made changes -
            UIS Original: 11 New: 6
            SET Analytics Bot made changes -
            UIS Original: 10 New: 11
            SET Analytics Bot made changes -
            UIS Original: 8 New: 10
            SET Analytics Bot made changes -
            UIS Original: 4 New: 8
            SET Analytics Bot made changes -
            UIS Original: 8 New: 4
            Conny Postma made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 722560 ]
            SET Analytics Bot made changes -
            UIS Original: 4 New: 8
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976721 ]

              Unassigned Unassigned
              malonso@atlassian.com Miguel Alonso
              Votes:
              40 Vote for this issue
              Watchers:
              22 Start watching this issue

                Created:
                Updated: