Thank you for the new feature Atlassian, it's very much appreciated!! 

• Glenn

Hi! - If we are on data center licenses, how do process this upgrade? 

Hi lk2135960731, the documentation for Service Desk 3.3 is here and should help you out.

Thanks,

Warren

Hi!

Could you help me, please? We had installed JIRA Servicedesk 3.3.0-RC02, but i can't find, where can i change default text of notification, change notifications with HTML, CSS, and plain text templates. Do these abilities exist in JIRA Servicedesk 3.3.0-RC02?  

true in the download page : https://www.atlassian.com/software/jira/download-eap

we can download here

• JIRA Software 7.3.0-RC02
• JIRA Servicedesk 3.3.0-RC02

 JIRA Software 7.3.0 is needed for JIRA Service Desk 3.3.0 

Hmm, looking at that page i assumed it was RC02, which sounds further than EAP4

I hope it will be before the end of the year also cause all my customers are waiting for this 3.3.0 version.

Atlassian doesn't communicate a lot on the all product release date : as you can see the version 3.3.0 of JIRA Service Desk in EAP4 meaning that it is close to the final release version, but no date is known yet 

ps : I am not part of Atlassian, I am a Solution Partner of Atlassian

"be patient a little more cause this version is about to be released soon " > What does "soon" mean? Can we expect it until the end of this year? That would be great. Thank you.

https://developer.atlassian.com/jiradev/latest-updates/jira-eap-releases/jira-7-3-eap-release-notes/jira-service-desk-3-3-eap4-release-notes

it's coming in JIRA Service Desk 3.3

be patient a little more cause this version is about to be released soon 

Hi guys,

We purchased the server version of the JIRA service desk, assuming this feature was also available on it.

It's very disappointing to discover it is not and there is not yet a date specified for release.

We will need to delay our planned rollout of JIRA ServiceDesk until this can be enabled.  Please provide an estimated release date.

Would you advise we go with the JIRA ServiceDesk EAP (beta) in production in January while we wait?

Regards,
Michael.

When can we expect this in the next release?

Since 17NOV16 the status has not changed from the JIRA SD 3.3 EAP version to a stable official version. Can we expect this until the end of this year still ....?

any update on it. when Atlassian is going to release this feature for server version.

hope, it will be possible to customize the notifiation for each project, so that I can have different text and infos in the mail

Hi f.sterchi1701445015 and kbalu1856409698,

Try this link to access the JIRA Service Desk 3.3 Early Access Program release notes.

Thanks,

Warren

@Dennis 'stankov regarding 1, vote on https://jira.atlassian.com/browse/JSD-3575

You asked for it, we built it! We've added a new page to your project settings called Customer notifications. Here, you can edit the messages that are sent as your project's notifications. 

1) Can I opt for sending a whole attachment to customer instead of that dumb link to the portal?

2) Can I get rid completely of all links to the portal in all my notifications?

That said, I want an email-only mode of using JIRA Service Desk with my external customers. Is it possible? 

Above mentioned link seems to be restricted. Could you provide further information what's in there?

I cannot access the above link, can you assure me that it will be available very soon?

It looks like the custom notification functionality should be out soon, eap4 for the next jira and service desk has the functionality in it:

https://developer.atlassian.com/jiradev/latest-updates/jira-eap-releases/jira-7-3-eap-release-notes/jira-service-desk-eap4-release-notes

I agree with Celia. We are waiting for a feature that should be included in something we have already paid. We shouldn't have to pay extra for it.

Also, sending a direct spam email is very unpolite and, at least me, I have put your address in the spam folder directly. So, no need to send another one, thanks.

Jesus

@Alejandro: you advertised this paid extension already before, thanks...

However: we all would like to get this as a built-in core SD feature ASAP, especially because it is already available for the cloud community, so why should we pay for it?

Tanks for your contribution, the purpose of this request is to customize customer notification... witch is not crurently possible...

Meanwhile, you guys could use TemplateMe! which allows you to create template in JIRA projects, including JSD Projects.
However, you cannot replace Customer Notifications using this addon, but you can create Custom Templates for the rest of your Team.

Hello all, 
 
Just an update to let you know we hear you loud and clear. We're actively working on this feature and we're planning to deliver it in the next major server release of JIRA Service Desk. We can't provide an exact date as there's many factors that can affect the release date, but rest assured, it is planned!
 
Thank you for you patience and support.
 

• JIRA Service Desk Team

We are also extremely interested about this feature. It is absolutely fundamental for us.

I suppose this issue is only for the customization of the text, but shouldn't we also have a way of customizing when the notifications are sent, like we just have in JIRA Software. The fact that these are "hardcoded" now is an unbelievable step backwards from the "perfectly fine" JIRA  Software notification schemes. Why messing with them?? I really can not understand it.

https://confluence.atlassian.com/jirakb/jira-service-desk-notification-explanation-829045118.html

It is amazing that they have a feature that is tested and used by some users and it takes them 6 months to release it to the general world.

And they try to tell the world how to develop agile...

Hi,

I would like to forward this information to other users. I contacted the support directly, by our instance of JIRA, about this issue and they informed me that it will be available on the next major release, supposed JSD 3.3. The estimate date (an estimation, not a specific one) should be on on January/Febuary 2017.

I think they are on holiday celebrating the release for Cloud Service Desk Notifications Customization (only Cloud customers allowed at that party).

Has anyone at Atlassian taken notice of this issue here? Could anyone at Atlassian give any sign of live?

Any update on when this is coming to the server version?

We would like to know when this feature will be planned and available for the Server version, even as beta.

Unfortunately, the Atlassian people are not very communicative about that point. I think I speak for most of us when I say that this is an important feature we're waiting for since long. And it would be great, if one of Atlassians would talk to us and provide us with some news.

Now that this feature is implemented in the cloud version, how long will it take to implement it in server? It's hopefully not that difficult to port the code, since it it basically the same product. Can you give us ETA? The inability to customize notifications prevents my company from buying JIRA ServiceDesk. And it has over 60 votes, so it is highly demanded feature. I'm not quite sure what else has to happen for this to get implemented at this point.

I do not see why the original JSD-218 with regards to subject and description.has been closed by Atlassian.
JSD-218 was not specifically limited to the Cloud version, therefore according to the original request and following the rules and philosophy for processing of requests it should remain in Status IN PROGRESS rather than CLOSED
Please kindly reopen JSD-218 and enable this function for the server version asap.