Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4361

Add ability for customers to delete own attachments through portal

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 13
    • 12
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Existing Behavior

      Currently a JIRA Service Desk customer is able to add attachments through the portal but there is no option to delete attachments through the portal.

      As an administrator I would like to give my customers the ability to delete their own attachments by clicking a link in the customer portal.

      Suggested behavior:

      Add delete attachment link to portal next to attachment name or provide some interface to manage attachments through customer portal.

      Workaround:

      Customers do have the permission to delete attachments and are able to do so. There is no link available, the customer would need to generate their own delete attachment link.

      • The permission comes from having "Service Desk Customer - Portal Access" listed under "Delete own Attachments" in the permission scheme attached to the project.
      Example:

      In the portal the attachment link is BASE_URL/servicedesk/customershim/secure/attachment/10000/10000_atlassian-bonfire-plugin-2.9.13.jar?fromIssue=10003

      The delete attachment link would be BASE_URL/servicedesk/customershim/secure/DeleteAttachment!default.jspa?id=10003&deleteAttachmentId=10000&from=issue

          Form Name

            [JSDSERVER-4361] Add ability for customers to delete own attachments through portal

            SET Analytics Bot made changes -
            UIS Original: 11 New: 13

            Kevin Newby added a comment -

            Any update on this?  A user should definitely be able to delete / remove their own attachment(s) from the portal view.

             

            People make mistakes...it's part of life!  We've all attached the wrong file before.  It should be easy to remove an attachment we added in the portal, from the portal.

             

            Thanks!

            Kevin Newby added a comment - Any update on this?  A user should definitely be able to delete / remove their own attachment(s) from the portal view.   People make mistakes...it's part of life!  We've all attached the wrong file before.  It should be easy to remove an attachment we added in the portal, from the portal.   Thanks!
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 12
            SET Analytics Bot made changes -
            UIS Original: 12 New: 11
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976717 ]
            SET Analytics Bot made changes -
            UIS Original: 11 New: 12
            SET Analytics Bot made changes -
            UIS Original: 22 New: 11
            SET Analytics Bot made changes -
            UIS Original: 11 New: 22
            SET Analytics Bot made changes -
            UIS Original: 22 New: 11

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              69 Vote for this issue
              Watchers:
              43 Start watching this issue

                Created:
                Updated: