Feature Request: allow admins of Service Desk without using agent licenses

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: Licensing & Permissions
    • None

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, if I want an IT person to be an administrator of Service Desk I need to pay for an agent license. This doesn't make sense as they do not handle any tickets or customer support.

      I don't want my customer service people managing/administering service desk nor do I want my IT people answering service desk tickets.

      I recommend administrators do not count as active licenses and if needed, be barred from answering tickets unless they are customer service agents too.

            Assignee:
            Unassigned
            Reporter:
            Ori Staub
            Votes:
            2 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: