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  1. Jira Service Management Data Center
  2. JSDSERVER-2253

Do not burn JSD License for Jira-Administrators

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a JIRA-Administrator I want to help and support our users with the configuration of their Jira Service Desk.

      Currently I need a valid and named JSD-License.
      I will never work with the queues or with those Tickets. It's just the configuration and the support if needed.

      Our License is filled 100% with our Agents.
      So I don't have the possibility to help them. (Of course I can revoke someone, and made myself to an Agent and after that I switch that back, but this is not good for the daily work).

      ==> Let JIRA-Administrators be an "Agent" without needing an Agent-License.

      https://answers.atlassian.com/questions/24646484/jsd-license-for-jira-administrators

      Kind regards
      André

            [JSDSERVER-2253] Do not burn JSD License for Jira-Administrators

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Ishwinder Kaur added a comment - - edited
            Atlassian Update - 03 March 2025

            Hello,

            Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now.

            We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback.

            You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - - edited Atlassian Update - 03 March 2025 Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now. We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback. You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues , current work, and future plans. Kind regards, Jira Service Management Data Center
            Ishwinder Kaur made changes -
            Labels Original: ril New: cleanup-seos-fy25 ril
            Marc Dacanay made changes -
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            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976577 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011774 ] New: JAC Suggestion Workflow 3 [ 3651033 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665156 ] New: JAC Suggestion Workflow [ 3011774 ]
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            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323682 ] New: Confluence Workflow - Public Facing v4 [ 2665156 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052400 ] New: JSD Suggestion Workflow - TEMP [ 2323682 ]

              Unassigned Unassigned
              a197842399b5 Andre Lehmann
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              13 Vote for this issue
              Watchers:
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                Created:
                Updated:
                Resolved: