Details
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Suggestion
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Resolution: Low Engagement
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None
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None
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Currently, if I want an IT person to be an administrator of Service Desk I need to pay for an agent license. This doesn't make sense as they do not handle any tickets or customer support.
I don't want my customer service people managing/administering service desk nor do I want my IT people answering service desk tickets.
I recommend administrators do not count as active licenses and if needed, be barred from answering tickets unless they are customer service agents too.
Attachments
Issue Links
- duplicates
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JSDSERVER-2253 Do not burn JSD License for Jira-Administrators
- Gathering Interest
- is blocked by
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JSDSERVER-1190 JIRA Admins should be able to delete Servicedesk Issues
- Closed
- relates to
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JSDCLOUD-4337 Feature Request: allow admins of Service Desk without using agent licenses
- Closed