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  1. Jira Service Management Cloud
  2. JSDCLOUD-4337

Feature Request: allow admins of Service Desk without using agent licenses

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, if I want an IT person to be an administrator of Service Desk I need to pay for an agent license. This doesn't make sense as they do not handle any tickets or customer support.

      I don't want my customer service people managing/administering service desk nor do I want my IT people answering service desk tickets.

      I recommend administrators do not count as active licenses and if needed, be barred from answering tickets unless they are customer service agents too.

              Unassigned Unassigned
              88d87e73f7a7 Ori Staub
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