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  1. Jira Service Management Cloud
  2. JSDCLOUD-4337

Feature Request: allow admins of Service Desk without using agent licenses

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, if I want an IT person to be an administrator of Service Desk I need to pay for an agent license. This doesn't make sense as they do not handle any tickets or customer support.

      I don't want my customer service people managing/administering service desk nor do I want my IT people answering service desk tickets.

      I recommend administrators do not count as active licenses and if needed, be barred from answering tickets unless they are customer service agents too.

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-2253 Do not burn JSD License for Jira-Administrators

          • Closed
          is blocked by

          Suggestion - JSDCLOUD-1190 JIRA Admins should be able to delete Servicedesk Issues

          • Closed
          is related to

          Suggestion - JSDSERVER-4337 Feature Request: allow admins of Service Desk without using agent licenses

          • Closed

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              Unassigned Unassigned
              88d87e73f7a7 Ori Staub
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