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  1. Jira Service Management Cloud
  2. JSDCLOUD-1190

JIRA Admins should be able to delete Servicedesk Issues

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Subhra Majhi 
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      With our new SD 2.0 pricing and permissions scheme, you need to be an Agent to be able to modify a SD issue in any way.

      This is in convenient for a few customers, as they feel that JIRA Admins should have some rights to modify the issues, such as delete, etc.

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        Issue Links

          blocks

          Suggestion - JSDCLOUD-2253 Do not burn JSD License for Jira-Administrators

          • Closed

          Suggestion - JSDCLOUD-4337 Feature Request: allow admins of Service Desk without using agent licenses

          • Closed
          is related to

          Suggestion - JSDSERVER-1190 JIRA Admins should be able to delete Servicedesk Issues

          • Closed

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              Unassigned Unassigned
              smackie@atlassian.com Shannon S
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                Created:
                Updated:
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