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  1. Jira Service Management Cloud
  2. JSDCLOUD-2253

Do not burn JSD License for Jira-Administrators

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a JIRA-Administrator I want to help and support our users with the configuration of their Jira Service Desk.

      Currently I need a valid and named JSD-License.
      I will never work with the queues or with those Tickets. It's just the configuration and the support if needed.

      Our License is filled 100% with our Agents.
      So I don't have the possibility to help them. (Of course I can revoke someone, and made myself to an Agent and after that I switch that back, but this is not good for the daily work).

      ==> Let JIRA-Administrators be an "Agent" without needing an Agent-License.

      https://answers.atlassian.com/questions/24646484/jsd-license-for-jira-administrators

      Kind regards
      André

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        Issue Links

          is blocked by

          Suggestion - JSDCLOUD-1190 JIRA Admins should be able to delete Servicedesk Issues

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-1570 Enable Service Desk Configuration for Administrator

          • Closed

          Suggestion - JSDCLOUD-4337 Feature Request: allow admins of Service Desk without using agent licenses

          • Closed
          is related to

          Suggestion - JSDSERVER-2253 Do not burn JSD License for Jira-Administrators

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              422f530d75ad Arjun Ganapathy
              a197842399b5 Andre Lehmann
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                Updated:
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