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  1. Jira Service Management Data Center
  2. JSDSERVER-4301

Allow agent to invite Customer when public signup is off

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When public signup is set to off (Request security is set to "Only people who have an account can raise a request") JIRA Service Desk agent won't be able to invite new customers (the Invite customers button is missing in the Customers page). However project Administrators are still able to invite new customers.

      Suggested Solution

      When public signup is turned off in for a Service Desk project:

      • Allow Service Desk agent to invite new customers via Customers page
      • Allow both Service Desk agent and administrators to invite new customers during creation of new ticket on behalf of that new customer (see screenshot below, this is currently possible only when public signup is turned on)

        1. 2016-09-19_new-customer.png
          35 kB
          Chen Mao

            [JSDSERVER-4301] Allow agent to invite Customer when public signup is off

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011794 ] New: JAC Suggestion Workflow 3 [ 3646903 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665198 ] New: JAC Suggestion Workflow [ 3011794 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324095 ] New: Confluence Workflow - Public Facing v4 [ 2665198 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052602 ] New: JSD Suggestion Workflow - TEMP [ 2324095 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048333 ] New: JSD Suggestion Workflow [ 2052602 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1600692 ] New: JSD Suggestion Workflow - TEMP [ 2048333 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            When public signup is set to off (*Request security* is set to "Only people who have an account can raise a request") JIRA Service Desk agent won't be able to invite new customers (the *Invite customers* button is missing in the *Customers* page). However project Administrators are still able to invite new customers.

            h3. Suggested Solution
            When public signup is turned off in for a Service Desk project:
            * Allow Service Desk agent to invite new customers via *Customers* page
            * Allow both Service Desk agent and administrators to invite new customers during creation of new ticket on behalf of that new customer (see screenshot below, this is currently possible only when public signup is turned on)
             !2016-09-19_new-customer.png|thumbnail!             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4301].
              {panel}

            h3. Problem Definition
            When public signup is set to off (*Request security* is set to "Only people who have an account can raise a request") JIRA Service Desk agent won't be able to invite new customers (the *Invite customers* button is missing in the *Customers* page). However project Administrators are still able to invite new customers.

            h3. Suggested Solution
            When public signup is turned off in for a Service Desk project:
            * Allow Service Desk agent to invite new customers via *Customers* page
            * Allow both Service Desk agent and administrators to invite new customers during creation of new ticket on behalf of that new customer (see screenshot below, this is currently possible only when public signup is turned on)
             !2016-09-19_new-customer.png|thumbnail!
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-4301 [ JSDCLOUD-4301 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            lingbo (Inactive) made changes -
            Link New: This issue is related to JSD-1920 [ JSD-1920 ]

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: