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  1. Jira Service Management Data Center
  2. JSDSERVER-4301

Allow agent to invite Customer when public signup is off

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When public signup is set to off (Request security is set to "Only people who have an account can raise a request") JIRA Service Desk agent won't be able to invite new customers (the Invite customers button is missing in the Customers page). However project Administrators are still able to invite new customers.

      Suggested Solution

      When public signup is turned off in for a Service Desk project:

      • Allow Service Desk agent to invite new customers via Customers page
      • Allow both Service Desk agent and administrators to invite new customers during creation of new ticket on behalf of that new customer (see screenshot below, this is currently possible only when public signup is turned on)

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              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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                Updated:
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