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  1. Jira Service Management Data Center
  2. JSDSERVER-4301

Allow agent to invite Customer when public signup is off

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When public signup is set to off (Request security is set to "Only people who have an account can raise a request") JIRA Service Desk agent won't be able to invite new customers (the Invite customers button is missing in the Customers page). However project Administrators are still able to invite new customers.

      Suggested Solution

      When public signup is turned off in for a Service Desk project:

      • Allow Service Desk agent to invite new customers via Customers page
      • Allow both Service Desk agent and administrators to invite new customers during creation of new ticket on behalf of that new customer (see screenshot below, this is currently possible only when public signup is turned on)

        1. 2016-09-19_new-customer.png
          2016-09-19_new-customer.png
          35 kB

            [JSDSERVER-4301] Allow agent to invite Customer when public signup is off

            Jean-Pierre Marzi added a comment -

            Hello Atlassian,

            We require our agents to invite customers or create requests on behalf of new customers, but we cannot have any random person who lands on our customer portal to be able to sign up.

            Due to the nature of our business and the types of requests available in the customer portal we must keep the portal private and control the creation of customer portal accounts.

            At the moment the only way we can have our agents invite customers is to turn on public sign-up. This is not ideal for us because we need to constantly check the user management because Jira/SD does not inform us of when a new account has been created.

            Some options here would be most welcome.

            Many thanks,

            Jean-Pierre Marzi added a comment - Hello Atlassian, We require our agents to invite customers or create requests on behalf of new customers, but we cannot have any random person who lands on our customer portal to be able to sign up. Due to the nature of our business and the types of requests available in the customer portal we must keep the portal private and control the creation of customer portal accounts. At the moment the only way we can have our agents invite customers is to turn on public sign-up. This is not ideal for us because we need to constantly check the user management because Jira/SD does not inform us of when a new account has been created. Some options here would be most welcome. Many thanks,

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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                Created:
                Updated:
                Resolved: