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  1. Jira Service Management Data Center
  2. JSDSERVER-4246

Cannot comment on other project anymore with email containing the project key in the subject

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      Summary

      Before JSD 3.2.0 when customer sends an email to the email channel configured in project A with a subject containing the issue key of project B, JIRA will add this email as a comment to the issue in project B.
      This behavior has been changed since JSD 3.2.0 in which JIRA will create a new issue in project A instead of adding a new comment to the issue in project B.

      Steps to Reproduce

      1. Create two projects TestA and TestB with respectively the project key TA and TB.
      2. Configure a mail channel in project TA.
      3. Create a new ticket in project TB (note down the issue key, for example, TB-2).
      4. Send an email to the mail channel configured for project TA with the subject : "Test comment [TB-2]"

      Expected Results

      A new comment should be added to ticket TB-2

      Actual Results

      A new issue is created in project TA with summary "Test comment [TB-2]"

        1. 2016-09-20_doc.png
          74 kB
          Chen Mao

            [JSDSERVER-4246] Cannot comment on other project anymore with email containing the project key in the subject

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304589 ] New: JAC Bug Workflow v3 [ 3125953 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Vikki Short made changes -
            Link New: This issue is related to JSDSERVER-5263 [ JSDSERVER-5263 ]
            Tzu Hau Chai (Inactive) made changes -
            Link New: This issue relates to JSDSERVER-5214 [ JSDSERVER-5214 ]
            Robin Reidl (Inactive) made changes -
            Link New: This issue relates to JSDSERVER-4307 [ JSDSERVER-4307 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058434 ] New: JSD Bug Workflow v5 - TEMP [ 2304589 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055498 ] New: JSD Bug Workflow v5 [ 2058434 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955649 ] New: JSD Bug Workflow v5 - TEMP [ 2055498 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615377 ] New: JSD Bug Workflow v5 [ 1955649 ]
            Matthew McMahon (Inactive) made changes -
            Fix Version/s New: 3.2.6 [ 64803 ]
            Fix Version/s Original: 3.2.5 [ 64494 ]

              mmcmahon Matthew McMahon (Inactive)
              cmao Chen Mao (Inactive)
              Affected customers:
              7 This affects my team
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: