Details
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Bug
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Resolution: Fixed
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High
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3.2.0
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Severity 3 - Minor
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15
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Description
Summary
Before JSD 3.2.0 when customer sends an email to the email channel configured in project A with a subject containing the issue key of project B, JIRA will add this email as a comment to the issue in project B.
This behavior has been changed since JSD 3.2.0 in which JIRA will create a new issue in project A instead of adding a new comment to the issue in project B.
Steps to Reproduce
- Create two projects TestA and TestB with respectively the project key TA and TB.
- Configure a mail channel in project TA.
- Create a new ticket in project TB (note down the issue key, for example, TB-2).
- Send an email to the mail channel configured for project TA with the subject : "Test comment [TB-2]"
Expected Results
A new comment should be added to ticket TB-2
Actual Results
A new issue is created in project TA with summary "Test comment [TB-2]"
Attachments
Issue Links
- is related to
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JSDSERVER-5263 Create a new Service Desk (SD) issue when an email is received in a SD project with a non-SD issue number in the subject (DON'T add a comment to the non-SD issue)
- Gathering Interest
- relates to
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JSDSERVER-4335 Mail Handler wrongly creates new issue instead of adding comment to an issue moved to a different project
- Closed
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JSDSERVER-4307 Document the changes made in the bug report JSD-4246
- Closed
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JSDSERVER-5214 Provide a configurable option for controlling the behavior of cross commenting in the Service Desk Mail Handler
- Gathering Interest
- was cloned as
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TESLA-945 Loading...