Cannot comment on other project anymore with email containing the project key in the subject

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    • Severity 3 - Minor
    • 15

      Summary

      Before JSD 3.2.0 when customer sends an email to the email channel configured in project A with a subject containing the issue key of project B, JIRA will add this email as a comment to the issue in project B.
      This behavior has been changed since JSD 3.2.0 in which JIRA will create a new issue in project A instead of adding a new comment to the issue in project B.

      Steps to Reproduce

      1. Create two projects TestA and TestB with respectively the project key TA and TB.
      2. Configure a mail channel in project TA.
      3. Create a new ticket in project TB (note down the issue key, for example, TB-2).
      4. Send an email to the mail channel configured for project TA with the subject : "Test comment [TB-2]"

      Expected Results

      A new comment should be added to ticket TB-2

      Actual Results

      A new issue is created in project TA with summary "Test comment [TB-2]"

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          2016-09-20_doc.png
          74 kB

              Assignee:
              Matthew McMahon (Inactive)
              Reporter:
              Chen Mao (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: