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Suggestion
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Resolution: Unresolved
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None
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0
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11
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Further to support ticket SDS-22261 and tickets JSDSERVER-4246 and JSDSERVER-3843...
Please could you reconsider the logic behind emails that are received into Service Desk projects so that any issues for another project, that are mentioned in the subject line, create a new Service Desk ticket rather than adding a comment to the non-Service Desk issue.
In my opinion, the mail channel that is set up for a Service Desk project should only be for that project. If someone wants to add a comment to a non-Service Desk project, then they should set up an incoming mail server/handler and send their email there.
As some people obviously would like the functionality to stay as it is (else you wouldn't have implemented JSDSERVER-4246), would it be possible to have an option, when setting up the email channel on a Service Desk project, to choose whether you want to disregard other projects mentioned in the subject or not?
- duplicates
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JSDSERVER-5214 Provide a configurable option for controlling the behavior of cross commenting in the Service Desk Mail Handler
- Gathering Interest
- relates to
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JSDSERVER-4246 Cannot comment on other project anymore with email containing the project key in the subject
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- Closed
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JSDCLOUD-5888 Service Desk email adds a comment on non SD issues instead of creating a new issue
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- Closed
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JSDSERVER-3843 JIRA Service Desk mail handler rejects any email with issue key from other projects entered in the subject line.
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- Closed
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- is cloned by
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JSDS-1069 Loading...
- links to
[JSDSERVER-5263] Create a new Service Desk (SD) issue when an email is received in a SD project with a non-SD issue number in the subject (DON'T add a comment to the non-SD issue)
Support reference count | Original: 5 | New: 11 |
Labels | New: ril |
Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 976775 ] |
UIS | Original: 1 | New: 0 |
UIS | Original: 2 | New: 1 |
Remote Link | New: This issue links to "Page (Confluence)" [ 685050 ] |
UIS | Original: 0 | New: 2 |
UIS | Original: 1 | New: 0 |
UIS | Original: 0 | New: 1 |
UIS | Original: 1 | New: 0 |