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  1. Jira Service Management Cloud
  2. JSDCLOUD-5888

Service Desk email adds a comment on non SD issues instead of creating a new issue

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • Email - Incoming
    • None

      Summary

      If the message received by a SD email contains the key of a non SD issue and the sender has permission on the mentioned issue then a comment is added

      Environment

      • Jira Cloud

      Steps to Reproduce

      1. Create a Software project with an issue
      2. Create a Service Desk project with an Email request
      3. Send an e-mail to the address set on SD project containing the key of the issue (created on step 1) on the message's subject

      Expected Results

      A new issue is created

      Actual Results

      A comment is added on the issue by a mail handler that should be exclusive to a Service Desk project

      Notes

      Workaround

              Unassigned Unassigned
              psilveira Paula Silveira (Inactive)
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                Created:
                Updated:
                Resolved: