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  1. Jira Service Management Cloud
  2. JSDCLOUD-5137

Service Desk mail handler create comments in other JIRA issues if subject have valid issues keys

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Details

    Description

      Summary

      Service Desk mail handler create comments in other JIRA issues if email subject have valid issues keys of issues from other JIRA Projects.

      Environment

      Cloud

      Steps to Reproduce

      1. Create a SD project
      2. Setup the mail handler
      3. Create another project and create an issue on it.
      4. Send an email that should generate a new issue in this SD project with the subject containing an issue key for the other project created.

      Expected Results

      The SD handler should create a new issue.

      Actual Results

      The new issue is not created and a comment is made in the other issue from the other project.

      Workaround

      Not available.

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5888 Service Desk email adds a comment on non SD issues instead of creating a new issue

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-6352 Email request processed for a different project

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-8809 Mail channel comments on an existing issue in the wrong project if the subject contains an issuekey from a different project

          • Low - Low priority issues
          • Closed
          is resolved by

          REYLO-536 Loading...

          Activity

            People

              bdoidge@atlassian.com Brian Doidge
              aborzzatto Andre Borzzatto
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              23 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: