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  1. Jira Service Management Cloud
  2. JSDCLOUD-5137

Service Desk mail handler create comments in other JIRA issues if subject have valid issues keys

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      Summary

      Service Desk mail handler create comments in other JIRA issues if email subject have valid issues keys of issues from other JIRA Projects.

      Environment

      Cloud

      Steps to Reproduce

      1. Create a SD project
      2. Setup the mail handler
      3. Create another project and create an issue on it.
      4. Send an email that should generate a new issue in this SD project with the subject containing an issue key for the other project created.

      Expected Results

      The SD handler should create a new issue.

      Actual Results

      The new issue is not created and a comment is made in the other issue from the other project.

      Workaround

      Not available.

              bdoidge@atlassian.com Brian Doidge (Inactive)
              aborzzatto Andre Borzzatto (Inactive)
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                Created:
                Updated:
                Resolved: