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  1. Jira Service Management Data Center
  2. JSDSERVER-4307

Document the changes made in the bug report JSD-4246

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In JSD 3.2.0 a change has been made without any documentation which has caused confusion for the customer.
      Change been made: Before JSD 3.2.0 Service Desk mail handler was able to add comment to ticket of project A when the mail was sent to project B with key issue like A-XXX in subject.

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          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-4246 Cannot comment on other project anymore with email containing the project key in the subject

          • High - High priority issues
          • Closed
          relates to

          Suggestion - JSDCLOUD-4307 Document the changes made in the bug report JSD-4246

          • Closed

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              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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