Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4307

Document the changes made in the bug report JSD-4246

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In JSD 3.2.0 a change has been made without any documentation which has caused confusion for the customer.
      Change been made: Before JSD 3.2.0 Service Desk mail handler was able to add comment to ticket of project A when the mail was sent to project B with key issue like A-XXX in subject.

            [JSDSERVER-4307] Document the changes made in the bug report JSD-4246

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011364 ] New: JAC Suggestion Workflow 3 [ 3646641 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664148 ] New: JAC Suggestion Workflow [ 3011364 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323678 ] New: Confluence Workflow - Public Facing v4 [ 2664148 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053945 ] New: JSD Suggestion Workflow - TEMP [ 2323678 ]
            Robin Reidl (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Robin Reidl (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-4246 [ JSDSERVER-4246 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049213 ] New: JSD Suggestion Workflow [ 2053945 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1601009 ] New: JSD Suggestion Workflow - TEMP [ 2049213 ]
            jonah (Inactive) made changes -
            Description Original: In JSD 3.2.0 a change has been made without any documentation which has caused confusion for the customer.
            Change been made: Before JSD 3.2.0 Service Desk mail handler was able to add comment to ticket of project A when the mail was sent to project B with key issue like A-XXX in subject.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4307].
              {panel}

            In JSD 3.2.0 a change has been made without any documentation which has caused confusion for the customer.
            Change been made: Before JSD 3.2.0 Service Desk mail handler was able to add comment to ticket of project A when the mail was sent to project B with key issue like A-XXX in subject.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-4307 [ JSDCLOUD-4307 ]

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: