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  1. Jira Service Management Data Center
  2. JSDSERVER-4133

Add Ability To Set Default Value For Fields at Request At Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Problem Definition

      Currently when navigating to requests at customer portal, the default values for drop down menus are Created by me, Open requests and any request type.
      For some use cases it would be great to be able to change the default value of the fields. So, when navigating to Requests page to have Any Status instead of Open Requests.

          Form Name

            [JSDSERVER-4133] Add Ability To Set Default Value For Fields at Request At Customer Portal

            Veenit Doshi made changes -
            Link New: This issue is duplicated by JSDSERVER-11751 [ JSDSERVER-11751 ]
            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3013055 ] New: JAC Suggestion Workflow 3 [ 3647714 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663860 ] New: JAC Suggestion Workflow [ 3013055 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322432 ] New: Confluence Workflow - Public Facing v4 [ 2663860 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053901 ] New: JSD Suggestion Workflow - TEMP [ 2322432 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049159 ] New: JSD Suggestion Workflow [ 2053901 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1585862 ] New: JSD Suggestion Workflow - TEMP [ 2049159 ]

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: