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  1. Jira Service Management Data Center
  2. JSDSERVER-11751

Ability To Set Default Value For Fields at Request At Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      In Jira Service Management, default values for the Description field are available when the agents create or edit requests, but aren't displayed on customer portals. For some use cases, it would be great to be able to change the default value of the fields.

      This would also apply to the Summary field and/or other special fields.

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            [JSDSERVER-11751] Ability To Set Default Value For Fields at Request At Customer Portal

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            Johnny Mon (Inactive) made changes -
            Description Original: In Jira Service Management, default values for the Description field are available when the agents create or edit requests, but aren't displayed on customer portals.For some use cases it would be great to be able to change the default value of the fields.

            This would also apply to the Summary field and/or other special fields.             		New: In Jira Service Management, default values for the Description field are available when the agents create or edit requests, but aren't displayed on customer portals. For some use cases, it would be great to be able to change the default value of the fields.

            This would also apply to the Summary field and/or other special fields.
            Johnny Mon (Inactive) made changes -
            Description Original: In Jira Service Management, default values for the Description field are available when the agents create or edit requests, but aren't displayed on customer portals.For some use cases it would be great to be able to change the default value of the fields. New: In Jira Service Management, default values for the Description field are available when the agents create or edit requests, but aren't displayed on customer portals.For some use cases it would be great to be able to change the default value of the fields.

            This would also apply to the Summary field and/or other special fields.

              Unassigned Unassigned
              bb910e3a9598 Veenit Doshi
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