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  1. Jira Service Management Data Center
  2. JSDSERVER-4133

Add Ability To Set Default Value For Fields at Request At Customer Portal

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently when navigating to requests at customer portal, the default values for drop down menus are Created by me, Open requests and any request type.
      For some use cases it would be great to be able to change the default value of the fields. So, when navigating to Requests page to have Any Status instead of Open Requests.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-11751 Ability To Set Default Value For Fields at Request At Customer Portal

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4133 Add Ability To Set Default Value For Fields at Request At Customer Portal

          • Closed

          Activity

            People

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              6 Vote for this issue
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              5 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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