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  1. Jira Service Management Data Center
  2. JSDSERVER-4090

As an administrator, I want to be able to make predefined filters to display issues under "My Requests" in the customer portal

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
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    • 6
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition
      The requests displayed under "My Requests" currently have a few options to display requests that are visible to a customer.

      For the reporter, the choices are, to display issues "Created by me", "Where I am a participant" or both.
      For the status, choices are "Open Requests", "Closed Requests" or both.
      Lastly it is possible to filter based on request type.

      Due to the fact that Service Desks can have more complex setups, these options might not properly cover the needs for a customer.

      Suggestion

      As an administrator, I want the ability to create a filter, and have the results of this filter as a selectable option under the "Open/Closed" request in order to facilitate better displaying of customer requests.

          Form Name

            [JSDSERVER-4090] As an administrator, I want to be able to make predefined filters to display issues under "My Requests" in the customer portal

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012305 ] New: JAC Suggestion Workflow 3 [ 3650603 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2666050 ] New: JAC Suggestion Workflow [ 3012305 ]
            SET Analytics Bot made changes -
            Support reference count New: 6
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323596 ] New: Confluence Workflow - Public Facing v4 [ 2666050 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052805 ] New: JSD Suggestion Workflow - TEMP [ 2323596 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049153 ] New: JSD Suggestion Workflow [ 2052805 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1583674 ] New: JSD Suggestion Workflow - TEMP [ 2049153 ]
            jonah (Inactive) made changes -
            Description Original: Problem Definition
            The requests displayed under "My Requests" currently have a few options to display requests that are visible to a customer.

            For the reporter, the choices are, to display issues "Created by me", "Where I am a participant" or both.
            For the status, choices are "Open Requests", "Closed Requests" or both.
            Lastly it is possible to filter based on request type.

            Due to the fact that Service Desks can have more complex setups, these options might not properly cover the needs for a customer.

            Suggestion

            As an administrator, I want the ability to create a filter, and have the results of this filter as a selectable option under the "Open/Closed" request in order to facilitate better displaying of customer requests.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4090].
              {panel}

            Problem Definition
            The requests displayed under "My Requests" currently have a few options to display requests that are visible to a customer.

            For the reporter, the choices are, to display issues "Created by me", "Where I am a participant" or both.
            For the status, choices are "Open Requests", "Closed Requests" or both.
            Lastly it is possible to filter based on request type.

            Due to the fact that Service Desks can have more complex setups, these options might not properly cover the needs for a customer.

            Suggestion

            As an administrator, I want the ability to create a filter, and have the results of this filter as a selectable option under the "Open/Closed" request in order to facilitate better displaying of customer requests.

              Unassigned Unassigned
              mnassette MJ (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: