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Suggestion
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Resolution: Unresolved
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
I was wondering if we could have the option on what to show on the Requests page of the customer portal?
A client would like visibility on dates, specifically Created and Updated dates, to be displayed on their Requests page of the customer portal.
The only way I could currently provide this visibility would be to add them to Service Desk, and not limit them to Portal Access, which would be inconvenient.
It might be nice to be able to customise the Request page view how you can customise the Queues.
- duplicates
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- Closed
- is duplicated by
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- Closed
- relates to
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- Gathering Interest
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[JSDSERVER-4073] Show Created and Updated dates on the customer portal Requests page
Victoria H Vaughn - It looks like Jira deleted my last reply. I'm not sure if you received it or not. I'll try again without any links, in case that was the cause of them removing it.
I go to my Help Center as if I was an end user, but I'm logged into JSM as an internal employee. You might need to be the admin for your project to see this menu I will describe below.
When on this page, on the far right hand side, there is a vertical pop-out menu that says "Customize" with a pencil icon. However, before clicking on that, I first clicked on the Requests button in the upper right hand corner. Once on this page, the vertical Customize menu is still visible. Click on the pop-out menu and you can select your dates.
Mike Mahoney - are you seeing this on the internal configuration of the project where Queues are configurable or another page? When navigating to the client facing Request Portal I don't see either of those options in the Manage Columns section for selection on their end but they are configured for review internally.
I show that Created and Updated dates are now available to select. As an admin, you can go to your portal and then click on the Customize pop out menu. By default, those date fields are not checked.
This is the first request my Customer made once transitioning to the Service Management tool. Are there any updates on this as an enhancement? Date information is critical for these users to see from a snapshot on the Request page, not just within the case.
This is an often requested feature from our Customers. Please keep us updated on the progress of the possibility to implement this feature.
@Atlassian, can you tell us how many people have to gather interest for this to move forward?
Hi! Our clients are also requesting to be able to see the upate date of the ticket from the portal. Thank you!
Wow, that's nice to have those dates, but I'm still missing the start date so the customer knows when we planned to start their job/order. Is this also planned to be able to display it?