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  1. Jira Service Management Data Center
  2. JSDSERVER-4073

Show Created and Updated dates on the customer portal Requests page


    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I was wondering if we could have the option on what to show on the Requests page of the customer portal?

      A client would like visibility on dates, specifically Created and Updated dates, to be displayed on their Requests page of the customer portal.

      The only way I could currently provide this visibility would be to add them to Service Desk, and not limit them to Portal Access, which would be inconvenient.
      It might be nice to be able to customise the Request page view how you can customise the Queues.

            Unassigned Unassigned
            1fa035dec4a3 Daniella Zelli
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