Details
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Suggestion
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Resolution: Unresolved
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None
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9
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3
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently, it's not possible to add system date fields like "Created" and "Updated" to the portal.
Suggested Solution
Allow to add system date fields to the request types.
Why this is important
In some cases, clients would like visibility on dates to understand when is it created and when is the last update time.
I was wondering if we could have the option on what to show on the Requests page of the customer portal?
A client would like visibility on dates, specifically Created and Updated dates, to be displayed on their Requests page of the customer portal.
The only way I could currently provide this visibility would be to add them to Service Desk, and not limit them to Portal Access, which would be inconvenient.
It might be nice to be able to customise the Request page view how you can customise the Queues.
Attachments
Issue Links
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