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  1. Jira Service Management Cloud
  2. JSDCLOUD-4073

Show Created and Updated dates on the customer portal Requests page


    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, it's not possible to add system date fields like "Created" and "Updated" to the portal.

      Suggested Solution

      Allow to add system date fields to the request types.

      Why this is important

      In some cases, clients would like visibility on dates to understand when is it created and when is the last update time.

      Original request

      I was wondering if we could have the option on what to show on the Requests page of the customer portal?

      A client would like visibility on dates, specifically Created and Updated dates, to be displayed on their Requests page of the customer portal.

      The only way I could currently provide this visibility would be to add them to Service Desk, and not limit them to Portal Access, which would be inconvenient.
      It might be nice to be able to customise the Request page view how you can customise the Queues.

            d0d1ba410583 Sushant Koshy
            1fa035dec4a3 Daniella Zelli
            66 Vote for this issue
            35 Start watching this issue