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  1. Jira Service Management Data Center
  2. JSDSERVER-3962

JSD docs need to mention customer context prominently

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Developers are not aware they need to use CustomerContextService to execute code as customer users; see e.g JSD-3907 and JSD-3950.

      I reckon this should be prominently mentioned on https://developer.atlassian.com/display/JIRADEV/JIRA+Service+Desk+development+guide

      This page could also use a link to the Java APIs (https://docs.atlassian.com/jira-servicedesk/server/)

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          causes

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3907 Unable to create comments using JSD API as the Portal User reporter

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3950 P2 Component API not working for portal users (eg portal lookup by project)

          • Low - Low priority issues
          • Closed
          relates to

          Suggestion - JSDCLOUD-3962 JSD docs need to mention customer context prominently

          • Closed
          is duplicated by

          SDECO-341 Loading...

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              Unassigned Unassigned
              gjoseph Grégory Joseph
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