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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Developers are not aware they need to use CustomerContextService to execute code as customer users; see e.g JSD-3907 and JSD-3950.

      I reckon this should be prominently mentioned on https://developer.atlassian.com/display/JIRADEV/JIRA+Service+Desk+development+guide

      This page could also use a link to the Java APIs (https://docs.atlassian.com/jira-servicedesk/server/)

            [JSDSERVER-3962] JSD docs need to mention customer context prominently

            SET Analytics Bot made changes -
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            A friendly bump for this suggestion! Also, do non-customer code executions need to be wrapped in any contexts?

            Mike Harrison added a comment - A friendly bump for this suggestion! Also, do non-customer code executions need to be wrapped in any contexts?
            Katherine Yabut made changes -
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            Lachlan G (Inactive) made changes -
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            Steve Haffenden (Inactive) made changes -
            Assignee Original: Steve Haffenden [ shaffenden ]

            Note that external plugin developers can also implement the customercontext module descriptor to white-list specific REST APIs.

            See https://jira.atlassian.com/browse/JSDSERVER-1640?focusedCommentId=981465&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-981465

            Matthew McMahon (Inactive) added a comment - Note that external plugin developers can also implement the customercontext module descriptor to white-list specific REST APIs. See https://jira.atlassian.com/browse/JSDSERVER-1640?focusedCommentId=981465&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-981465
            Katherine Yabut made changes -
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              gjoseph Grégory Joseph (Inactive)
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