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  1. Jira Service Management Data Center
  2. JSDSERVER-3962

JSD docs need to mention customer context prominently


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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Developers are not aware they need to use CustomerContextService to execute code as customer users; see e.g JSD-3907 and JSD-3950.

      I reckon this should be prominently mentioned on https://developer.atlassian.com/display/JIRADEV/JIRA+Service+Desk+development+guide

      This page could also use a link to the Java APIs (https://docs.atlassian.com/jira-servicedesk/server/)

            Unassigned Unassigned
            gjoseph Grégory Joseph
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