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  1. Jira Service Management Data Center
  2. JSDSERVER-3962

JSD docs need to mention customer context prominently

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Developers are not aware they need to use CustomerContextService to execute code as customer users; see e.g JSD-3907 and JSD-3950.

      I reckon this should be prominently mentioned on https://developer.atlassian.com/display/JIRADEV/JIRA+Service+Desk+development+guide

      This page could also use a link to the Java APIs (https://docs.atlassian.com/jira-servicedesk/server/)

            [JSDSERVER-3962] JSD docs need to mention customer context prominently

            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS New: 5

            Mike Harrison added a comment -

            A friendly bump for this suggestion! Also, do non-customer code executions need to be wrapped in any contexts?

            Mike Harrison added a comment - A friendly bump for this suggestion! Also, do non-customer code executions need to be wrapped in any contexts?
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012858 ] New: JAC Suggestion Workflow 3 [ 3649957 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663677 ] New: JAC Suggestion Workflow [ 3012858 ]
            Lachlan G (Inactive) made changes -
            Component/s New: Documentation & IX [ 32991 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323684 ] New: Confluence Workflow - Public Facing v4 [ 2663677 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Steve Haffenden (Inactive) made changes -
            Assignee Original: Steve Haffenden [ shaffenden ]

            Matthew McMahon (Inactive) added a comment -

            Note that external plugin developers can also implement the customercontext module descriptor to white-list specific REST APIs.

            See https://jira.atlassian.com/browse/JSDSERVER-1640?focusedCommentId=981465&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-981465

            Matthew McMahon (Inactive) added a comment - Note that external plugin developers can also implement the customercontext module descriptor to white-list specific REST APIs. See https://jira.atlassian.com/browse/JSDSERVER-1640?focusedCommentId=981465&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-981465
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052401 ] New: JSD Suggestion Workflow - TEMP [ 2323684 ]

              Unassigned Unassigned
              gjoseph Grégory Joseph (Inactive)
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                Created:
                Updated: