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  1. Jira Service Management Cloud
  2. JSDCLOUD-3962

JSD docs need to mention customer context prominently

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Developers are not aware they need to use CustomerContextService to execute code as customer users; see e.g JSD-3907 and JSD-3950.

      I reckon this should be prominently mentioned on https://developer.atlassian.com/display/JIRADEV/JIRA+Service+Desk+development+guide

      This page could also use a link to the Java APIs (https://docs.atlassian.com/jira-servicedesk/server/)

              2051614ef017 Joanna Kitanovic
              gjoseph Grégory Joseph (Inactive)
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