Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3893

Email notification will group "Request Participant" to CC field

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Outgoing
    • None
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently , when customer/agent updated the issue ticket , it will send out to all participant and treat it as single email .

      Suggested Solution

      Group "Request Participant" and include them in CC field for the email notification .

          Form Name

            [JSDSERVER-3893] Email notification will group "Request Participant" to CC field

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012718 ] New: JAC Suggestion Workflow 3 [ 3650769 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663905 ] New: JAC Suggestion Workflow [ 3012718 ]
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            Support reference count New: 3
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322612 ] New: Confluence Workflow - Public Facing v4 [ 2663905 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054133 ] New: JSD Suggestion Workflow - TEMP [ 2322612 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049465 ] New: JSD Suggestion Workflow [ 2054133 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1403987 ] New: JSD Suggestion Workflow - TEMP [ 2049465 ]

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              10 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: