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  1. Jira Service Management Data Center
  2. JSDSERVER-3893

Email notification will group "Request Participant" to CC field

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Outgoing
    • None
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently , when customer/agent updated the issue ticket , it will send out to all participant and treat it as single email .

      Suggested Solution

      Group "Request Participant" and include them in CC field for the email notification .

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        Issue Links

          relates to

          Suggestion - JSDCLOUD-3893 Email notification will group "Request Participant" to CC field

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
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              13 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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